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Frequently Asked Questions

We have listed our most frequently asked questions and answers about travelling with Imagine Cruising. Please pick a category that best suits your enquiry.

Documentation and Tickets
Q: When will I receive my booking confirmation?

A: All confirmation and receipts will be sent out within 3 working days from when the booking was made.

Q: My confirmation is incorrect, help?

A: As a passenger you have a responsibility to check that all the information is correct on your documents. Please contact Customer Support Team on 0800 840 5929 immediately, so we can ensure that the relevant operators have the correct information.

Q: I have moved, do I need to inform you?

A: We will require this information to be put into writing from the lead passenger, along with your full name, reference number and new address details.

Q: When will I receive my tickets?

A: Tickets will be sent via email or post no later than 7 days prior to departure although we do aim to get them to you 2-3 weeks prior where possible. Please ensure that you log on to your cruise line’s website and complete all of the pre-cruise information that they require to enable us to access your tickets in a timely manner.

Q: I’ve lost my tickets – Help

A: We are able to re-issue your tickets, so don’t panic! Please contact our friendly Customer Support Team who will be able to assist you. (Please note an administration fee may be applicable.)

Q: I am part of the cruise line membership scheme, how do I notify you?

A: At the time of booking please provide this number to our sales advisor. Or, alternatively, contact the Customer Support Team and we can advise the relevant cruise line of your membership number to ensure you do not miss out on any benefits.